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Return and Shipping Policies

Return Policy

Only Stock Colors (White and Steel Gray for Steamview and Charleston Pro models and White and Argenta for the Steam Flow Form) may be returned. Items must be returned in original packaging and it is the customer’s responsibility for return shipping charges. All stock returns are assessed at a 20% restocking charge. Products in standard, optional and metallic finishes are custom-made and are not returnable.

Shipping

We ship our products throughout the 48 contiguous states at a charge of $40 per unit. For shipments to Alaska, Hawaii or Canada, please call 1-800-966-0587 for a quote. Items are either shipped by Ground UPS or by Common Carrier. All stock colors are usually shipped within a week and all other colors within 2-3 weeks.